Category: Customer Service

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Strategic Customer Care: An Evolutionary Approach to Customer Care

By: Brown, Stanley A.

Price: $6.99

Publisher: Toronto, Wiley: 1999

Seller ID: 6997

ISBN: 0471643424

Binding: Hardcover

Condition: Fine in Near Fine dust jacket

A Good Read ships from Toronto and Niagara Falls, NY - customers outside of North America please allow two to three weeks for delivery. D/j has minor tip wear, small indent near spine. ; 8vo - over 7¾" - 9¾" Tall
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Enterprise One to One: Tools for Competing in the Interactive Age

By: Peppers, Don & Rogers, Martha PH.D.

Price: $6.99

Publisher: New York, Doubleday: 1997

Seller ID: 28493

ISBN: 0385482051

Binding: Hardcover

Condition: Near Fine in Near Fine dust jacket

A Good Read ships from Toronto and Niagara Falls, NY - customers outside of North America please allow two to three weeks for delivery. A few crinkles on edges of d/j. PO stamp on half-title page. ; 12mo - over 6¾" - 7¾" tall
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Category: Customer Service

Strategic Customer Care: An Evolutionary Approach to Customer Care

Enterprise One to One: Tools for Competing in the Interactive Age